1st Line Support Engineer - Remote job (Shifts: including nights & weekends)

about the company Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands. We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee! A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented. At Openprovider , we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business. Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different? Come join us on our journey to create a trusted digital world. about the role You’ll be joining a global team of support professionals working fully remotely across multiple time zones. The department is divided into 1st line support, focused on fast, customer-facing requests, and 2nd line support, handling deeper technical investigations and more complex cases. Our team’s priority is making customers happy by helping them solve issues through self-service and providing quick, effective solutions whenever personal assistance is needed. This role operates on rotating shifts, including nights, weekends, and holidays, to ensure we provide 24/7 coverage. Please review the schedule carefully before applying to make sure it works for you. Working Schedule (Bogotá Time) First 3 months (Onboarding & Training) Monday - Friday: 6:00 AM – 2:30 AM After onboarding (Night Shift Rotation) Monday–Friday: 3:00 PM – 11:30 PM Weekend Rotational Shifts (two days off per we