3rd Level WorkFlow Support Specialist (CR, Costa Rica , Virtual, Costa Rica, LAT

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team 3rd Level WorkFlow Support Specialist (Remote) Full time, India, Costa Rica The primary function of this role is to collaborate with 3rd level support in bug/ error evaluation and detection, perform technical database and GDS resolutions and create test plans for product and development teams. As a 3rd Level WorkFlow Support Specialist, you will Work with support systems to gather information and recreate issues Ensure that information gathered is understandable for diagnosis Perform database/ technical data configuration Provide feedback for product /development teams on issues Keep details of new and recurring issues, detect patterns for product and development solutions Present methods to simplify technical configurations to enable 2nd level to provide continued support About you Extensive travel reservations & process experience Expert level knowledge of GDS Amadeus Strong problem solving & process reengineering skills Ability to handle medium & high risk projects & accounts Programming experience using GDS or non-industry languages (VB, JAVA, .net) Excellent verbal & written communication skills in English What we offer you At BCD Travel , we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and glo