3rd Line infrastructure Technician

Are you an experienced 3rd Line infrastructure Technician looking for a new role in a dynamic and growing organisation? Then this could be the role for you! We are looking for a self-motivated, driven and enthusiastic individual to join our growing IT Team, based in Blackburn at our head office. You will be responsible for giving support to the GAP group of companies and providing support on IT infrastructure and applications. Main Responsibilities Support IT line of business applications Provide general end user desktop support Provide excellent customer service Logging telephone calls into helpdesk system Resolving tickets and escalating where appropriate Providing timely updates to business colleagues Be a source or knowledge for junior members of the team Create knowledge base articles to increase ticket resolution efficiency Lead IT projects to help the business achieve its strategic goals Work to protect the business from unexpected outages Ensure you are up to date with current technologies and be able to suggest opportunities to enhance the IT offering to the business Be an aspirational role model within the team Required Skills Cisco configuration and troubleshooting Ability to accurately capture information An understanding of basic networking principles Ability to troubleshoot IT PC issues Excellent MS office skills Support GAP bespoke applications Ability to do in depth investigation into application faults, tracing down error messages etc. Potential data corrections. Exposure to Sage X3 environments would be an advantage Flexible approach to problem solving and an ability to “think on your feet” Ability to effectively manage time and prioritise incidents Approachable and friendly attitude Person Specification Experience of working in an IT Department Experience of supporting complex linked IT Systems Knowledge, skills and ability An up to date knowledge of IT systems and infrastructure Preferably a relevant IT qualification from a recognized Troubleshoo