Account Director

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner. This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts. What you’ll do Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust. Develop and execute account growth strategies, identifying upgrade and expansion opportunities. Lead renewals and commercial negotiations in partnership with leadership. Build strong relationships with senior stakeholders and procurement teams. Translate customer goals into scalable creative programs and solutions. Partner with Project Managers and Producers to ensure seamless delivery across workstreams. Act as the senior escalation point, resolving issues quickly and maintaining customer confidence. Monitor account health, burn rates, and pacing to ensure performance and profitability. Develop ROI-driven business cases that demonstrate the value of Superside’s model. Identify opportunities to leverage AI and automation to improve customer outcomes. Coach and develop PMs and Producers to raise the bar on delivery and customer management. Partner with Creative, Product, and Operations to align on resourcing and execution. What you'll need to succeed 5–10+ years of experience in account management or client services in creative, marketing, or digital environments. Proven track record of managing and growing enterprise or high-value global accounts. 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent). Strong commercial acumen with ownership of revenue, retention, and gr