Account Follow-Up Representative I

MEDHOST, a division of Harris ; is seeking an Account Follow-up Representative I who is responsible for reviewing and resolving outstanding insurance balances for hospital patient accounts. The Account Follow-up Representative I is required to learn multiple hospital systems, conduct research, and work basic outstanding insurance claims in pursuit of resolving unpaid claims. The primary goal of an Account Follow-up Representative I is to complete tasks related to the timely resolution of accounts receivable. This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who can work in CST or EST timezone. Wage: $18 - $26/hr AI & Innovation Mindset We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards. What your impact will be Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient's insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution. Work an average of 30-40 patient accounts per workday for assigned payor(s). Assigned Payor denials and Zero ($0) pay reports worked within 48 hours of receipt. Communicate effectively with insurance companies for payment of outstanding insurance balances. Understanding of the next steps needed to reach a resolution of outstanding insurance balance. Perform research on patient accounts with outstanding insurance balances and route pati