Account Manager, EMEA

<p> <strong>Headquarters:</strong> EMEA Remote </p> <h3>About <a href="http://Customer.io">Customer.io</a></h3> <p>Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p> <h3>About the role</h3> <p>Hi, I'm Matt Lane, Manager of Account Management at <a href="http://Customer.io">Customer.io</a>, and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.</p> <p><strong>This role is open to candidates based in the UK or Ireland only.</strong></p> <h3>What we value</h3> <ul> <li>Commercial ownership — you treat your book of business like it's yours, because it is</li> <li>Forecasting discipline and data-driven decision-making, not gut feel</li> <li>Multi-threaded relationships — you build trust across the org, not just with one champion</li> <li>Expansion through value, not feature gates or mechanical levers</li> <li>Close partnership with Customer Success — you see CS as a collaborator, not a handoff</li> </ul> <h3>What you'll do</h3> <ul> <li>Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation</li> <li>Drive growth by helping customers adopt <a href="http://Customer.io">Customer.io</a> more strategically, identifying new use cases and articulating ROI clearly</li> <li>Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology</li>