Account Manager - EMEA

Location Our Account Manager will be an integral part of our EMEA Account Management team. This role is based remotely in Sweden, Ireland, or Estonia. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers. Responsibilities Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. Establish a regular cadence with the complete portfolio of your c