Account Manager

The Account Manager serves as the primary relationship owner and operational point of contact for an assigned portfolio of national retail and commercial accounts. This role is responsible for driving client satisfaction, overseeing project execution and work order management, leading escalations, and delivering strategic reporting to strengthen long-term client partnerships Essential Duties & Responsibilities: Serve as the primary point of contact for all assigned client accounts Build and maintain strong, trusted relationships with client stakeholders Help build and occasionally deliver Quarterly Business Reviews (QBRs) to communicate performance, trends, and opportunities Oversee project execution across the account portfolio, ensuring milestones and client expectations are met Track key project dates, deliverables, and timelines; proactively flag risks Coordinate cross-functionally with Account Supervisors, Coordinators, and Operations to drive service quality Create, update, and maintain accurate work orders throughout the job lifecycle, ensuring documentation supports timely invoicing and closeout Monitor open work orders for status and aging; follow up with internal operations, vendors, or technicians to prevent delays and missed SLAs Respond promptly to client emails and calls regarding job status, scheduling, and account questions Serve as the escalation point for complex or unresolved client issues Ensure timely, professional resolution and client communication throughout escalations Generate, review, and distribute client-facing reports on a regular cadence Communicate account status, issues, and opportunities clearly to internal leadership Identify and pursue opportunities to expand and deepen client relationships Competencies: Client Relationship Management Customer Service & Client Satisfaction Communication Skills Project & Work Order Management Problem Solving & Escalation Management Time Management & Organization Attention to Detail Cross-Functional