Account Manager

Why do we have this role? ClickSend is a fast-growing PLG enjoying tremendous inbound success. Once onboarded into the platform via our CSA/CSM team, qualifying accounts will transition to Account Managers. The Account Manager-US has the responsibility to manage a territory of medium value SMB accounts for ClickSend’s US Region. Retention and development of existing accounts is a key part of our overall growth strategy. You will be responsible for day-to-day account management of your nominated accounts and success will be measured by your ability to retain and grow these accounts. ClickSend is an Perth, AUS-based start-up founded in 2014 and now part of the Sinch AB group in Sweden. We have been leading the way SMB’s and Developers use SMS and related messaging to automate their business communications. What do you do in the role? Identify and secure opportunities to grow our existing accounts by building trust and engagement with your customers Be a trusted advisor to customers to understand their challenges and goals Identify opportunities to introduce new communication products from the ClickSend product stack Develop an in-depth understanding of ClickSend’s technology and solutions Create and update account plans to ensure retention and growth objectives are met/exceeded Achieve monthly/quarterly/annual revenue goals set by leadership Be able to build relationships with multiple stakeholders and influence them positively Set a recurring check-in cadence with existing customers and proactively address any potential roadblocks to mitigate future risk Develop High Value customers, creating use case details and reports via QBRs Present customer feedback to multiple internal and external teams (e.g., Technology, Product, Support) in an effort to continually improve our services/development roadmap How success will be measured Quarterly Revenue goals Growth targets for the assigned accounts Retention of current accounts, measured by NRR of account pool Onboarding of