Account Manager

Own & Grow Key Client Relationships Manage a dedicated portfolio of retained healthcare accounts Lead client onboarding and ongoing discovery to develop a deep understanding of each organization Build strong relationships with multiple stakeholders and decision-makers within client organizations Serve as a strategic advisor on website and digital initiatives Identify, develop, and close upsell, expansion, and follow-on opportunities Conduct account reviews to proactively uncover additional opportunities Serve as the escalation point when issues arise and work quickly to protect the client relationship Participate in occasional on-site client meetings and visits Guide Strategy & Delivery Represent the client's business, priorities, and goals internally Ensure delivery teams understand what the client needs and why it matters Keep engagements aligned with client expectations, business objectives, and agreed-upon scope Review deliverables and provide clear, actionable feedback Roll up your sleeves when needed to support performance audits, analysis, quality assurance, and strategic deliverables Develop New Opportunities While growing existing accounts is the priority, you'll also contribute to business development when capacity allows by: Developing thought leadership through content, webinars, and industry events Building referral and industry relationships Networking with healthcare leaders and partners Scoping and closing opportunities generated through those relationships What We're Looking For 5+ years of experience in account management, client strategy, consulting, or a comparable client-facing role Required: Experience working inside a healthcare organization Required: Experience with a healthcare organization operating multiple locations and/or brands Demonstrated success growing existing client relationships through upsells, expanded engagements, or increased recurring revenue Working knowledge of website and digital strategy, including design, content, analy