Account Manager

Position Overview Solutions by Text (SBT) is seeking an Account Manager to own and grow a portfolio of existing customers with a primary mandate of revenue retention and a secondary mandate of account expansion through payments and new messaging use cases. This role is accountable for ensuring customers are operationally successful, commercially retained, and positioned to expand across SBT’s evolving product portfolio—including payments and non-collections use cases such as lifecycle marketing. The Account Manager will manage approximately 50 accounts , partnering closely with Customer Success to proactively manage risk, drive adoption, and deliver measurable revenue outcomes. This position blends disciplined account management, data-driven expansion strategy, and cross-functional execution, and is critical to scaling SBT’s customer growth engine. Key Responsibilities Revenue Retention & Renewal Ownership (Primary Focus) Own revenue retention for assigned accounts, with accountability for renewals, downsell prevention, and churn mitigation. Proactively identify accounts at risk of contraction or churn using health signals, usage data, and Customer Success inputs. Develop and execute retention action plans in partnership with Customer Success for at-risk accounts. Lead renewal strategy, including pricing discussions, contract modifications, and value reinforcement tied to customer outcomes. Maintain a rolling renewal forecast that clearly identifies: Renewal timing Expected outcome (flat, upsell, downsell) Risk level and mitigation plan Associated ARR impact Account Growth & Expansion (Secondary Focus) Execute structured account planning to identify expansion opportunities within existing customers. Drive incremental ARR through: Payments adoption and volume growth Expansion into new messaging use cases , including lifecycle marketing and event-driven communications Partner closely with the Payments team to: Identify customers with payment traffic potential Position