Account Operations Manager (West Region)

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter. Discover your story with Adaptive. Position Overview TheAccount Operations Manager plays a critical role in driving the successful integration and utilization of Adaptive Biotechnologies ’ clonoSEQ® Assay into diverse healthcare settings. With expansive operational expertise and clinical fluency in hematologic disease and MRD testing, the Account Operations Manager translates strategic initiatives into scalable solutions that enhance the end-user experience and accelerate adoption. This customer-facing position leads the design and implementation of tailored diagnostic workflows, ensuring seamless onboarding, and providing comprehensive training for clinical teams. Working cross-functionally with field-based teams and internal stakeholders, individuals in this role serve as a trusted partner in navigating complex healthcare systems, supporting EMR integration, and optimizing clonoSEQ testing. The Account Operations Manager is instrumental in shaping the customer journey, educating stakeholders on new support offerings, and contributing to continuous advancements across the diagnostics business. This position will be supporting the West Region; expected working hours must align with PST. Key Responsibilities and Essential Functions Customer Onboarding & Workflow Execution Manage institution-specific onboarding requirements and develop customized workflows tailored to each account’s operational and clinical needs. Lead virtual or in-person trainings for key ordering personnel and support go-live readiness for diagnostic integration