ADMINISTRATIVE AND CUSTOMER EXCELLENCE SUPPORT (ACES) ASSOCIATE

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. PRIMARY RESPONSIBILITIES Job Order/Records/Sample management Responsible for proper receipt, documentation, labelling and initial handling of all incoming laboratory samples and documents, ensuring full traceability and compliance with QMS requirements SPECIFIC RESPONSIBILITIES Receiving: ▪ Handles receiving of incoming samples and ensures samples are inspected, sorted, and stored in a suitable storage condition. ▪ Records, checks, and assess the quantity and sufficiency of samples against testing requirement. ▪ Records and checks the quality and integrity of samples and coordinates client and sales for any discrepancy and defects. ▪ Ensures samples received are checked against relevant documents such as but not limited to Proposal, P.O., Request for Analysis form etc. ▪ Registers samples in the system and must ensure all relevant information such as client special instructions are captured accordingly. ▪ Sends generated claim stub to client after registration. ▪ Endorses samples and documents like Job Instruction, Work Sheets and other relevant documents to laboratory. ▪ Scans and uploads documents to dedicated Sharepoint site. ▪ Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior ▪ Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: o Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe wor