Adobe Workfront Administrator

Adobe Workfront Administrator / Support Analyst We are seeking a hands-on Adobe Workfront Administrator / Support Analyst to support and maintain the day-to-day operations of the Workfront platform. This role is ideal for someone who enjoys a mix of platform administration, user support, and continuous improvement , ensuring stability, usability, and adoption across the organization. This position will act as the first line of support for Workfront users , while also contributing to configuration updates, documentation, and platform optimization initiatives. Key Responsibilities Administer and configure Adobe Workfront, including: Projects, tasks, templates Custom forms, fields, statuses Layouts and approval workflows Manage and triage incoming support requests: Monitor support queues Prioritize and resolve tickets within SLAs Provide first-line support to users: Troubleshoot issues Guide users on platform functionality and best practices Maintain and manage: User access, roles, teams, and permissions Governance and platform standards Perform routine platform maintenance: Health checks Release readiness support Document: Configurations Support processes Known issues and resolutions Collaborate with stakeholders to: Gather requirements Implement minor enhancements and configuration updates Escalate complex issues to senior admins or Adobe support when needed Required Qualifications Hands-on experience with Adobe Workfront administration or support Strong understanding of: Projects, tasks, portfolios, programs Templates and custom forms Experience working in a ticket-based support environment Strong troubleshooting and analytical skills Ability to communicate effectively with both technical and non-technical users Strong organizational and documentation skills Preferred Qualifications Experience with Workfront Fusion (automation) Basic understanding of: APIs Integrations and system workflows Experience supporting marketing, creative, or operations teams Familiarity wi