Agency Segment Lead

Job Title: Agency Segment Lead Job Location: New York, United States of America Job Location Type: Home-based Job Contract Type: Full time Job Seniority Level: Role Summary The Agency Segment Lead is responsible for defining and driving the agency segment strategy while ensuring exceptional client service, delivery excellence, and commercial performance. This role helps quarterback a group of internal professionals supporting pharmaceutical and agency clients and serves as a senior strategic partner to clients, internal delivery teams, and go‑to‑market stakeholders. The Agency Segment Lead combines hands‑on client leadership and operational rigor with strategic storytelling and growth enablement , ensuring clients derive maximum value from IQVIA Digital’s agency offerings while contributing to long‑term segment growth and profitability. Key Responsibilities Segment & Client Strategy Develop and own the agency segment strategy across pharmaceutical clients, including large pharma, key accounts, and emerging biotech. Partner with clients to understand evolving needs and translate business objectives into integrated agency solutions. Monitor industry trends, competitive dynamics, and client requirements to inform strategy, positioning, and solution evolution. May provide input into regional and local client service and agency strategy. Client Relationship Management Oversee and expand a portfolio of agency clients, ensuring high satisfaction, retention, and measurable impact. Serve as a senior advisor and trusted partner, maintaining strong executive‑level client relationships. Perform regular, in‑depth assessments of client needs to ensure alignment with agency services and value delivery. Ensure clients obtain maximum value from IQVIA Digital’s agency products and services. Delivery & Operational Leadership Coordinate with the team of account managers and delivery professionals, providing insight into how to improve the customer experience Help to ensure a seamless f