Agent Product Manager

AT GRADIENT LABS, WE'RE BUILDING THE AI CUSTOMER OPERATIONS PLATFORM FOR FINANCIAL SERVICES. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome. We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you. 🎯 HOW YOU’LL MAKE AN IMPACT As an Agent Product Manager, you'll support the end-to-end delivery of our AI platform into customer environments. Working closely with our internal teams, you'll help ensure customers get up and running quickly and continue to see measurable value over time. - Support project delivery across onboarding and implementation, keeping timelines on track and flagging risks early. - Assist with discovery work to capture customer requirements, workflows, and operational context needed for a successful deployment. - Help configure and optimise our AI agent for specific customer use cases, working from established playbooks and guidelines. - Monitor performance data to identify trends, flag issues, and surface improvement opportunities for review with the Delivery Lead. - Coordinate activity across internal teams (AI, Engineering, Customer Success) to keep projects moving and stakeholders informed. - Maintain accurate project documentation, including status updates, action logs, and handover notes. - Contribute to building and improving internal delivery processes, templates, and onboarding materials. - Support compliance and governance tasks related to AI deployment, such as collecting information for security reviews and due diligence requests. - 💡 WHAT YOU’LL BRING - Early-career delivery experi