Analyst Team Lead

ABOUT US DataEQ uses social media and other customer feedback data to help our clients (large enterprise brands) generate better CX insights, manage risk, improve conduct reporting and optimise social customer service. Data is at the heart of what we deliver, so our work requires a strong understanding of qualitative and quantitative methodologies, as well as the ability to structure data in innovative ways to address clients’ business problems. ABOUT THE JOB The DataEQ Analyst Team is an exciting group of passionate and detail-oriented insights experts who believe in the value of social media as a source of actionable business insights. We are looking to hire a senior insights analyst to fulfil a team lead position. We require someone who is first and foremost a great analyst. Someone who can take on in-depth, ad hoc and advanced reports, who critically engages with the brief and the data, and is confident to ask questions and make suggestions. Beyond this, the person will form part of the management team who collaborate to drive processes, advance methodology and guide team advancement and morale. The individual needs to be a self-starter but also someone who works collaboratively. The analyst will provide clients with insights to inform strategic and operational interventions for a range of business use cases, from customer experience to governance. Our clients are leaders in a range of diverse industries including, financial services, telecommunications, and retail. Using DataEQ ’s proprietary platform, the analyst will compile reports based on quantitative and qualitative analysis of social media data. Our analysts work closely with account directors and directly with clients, to develop research briefs and present their report findings. Internally, analysts consult with a methodological eye on a variety of business projects and client solutions. Our analysts are talented connectors of quantitative and qualitative consumer, competitor and market data, and are s