Analyst, Trust & Safety Operations

The Trust and Safety Analyst/Sr Analyst position is a key role within the Operations function at Cint . We are a fast-paced organization and are redefining the online market research industry. Candidates with a can-do attitude and a proactive and hands-on approach to business will thrive in this environment and will be met daily with new opportunities to facilitate the company’s growth. Enthusiastic team players will quickly be able to make their mark in our demanding but stimulating environment where creativity, initiative, and hard work are rewarded. This role is a remote working position, and the candidate will be working US EST hours. Role Purpose and Responsibilities: Communicate and liaise with different departments to handle incoming requests and quality escalations Prepare reports and share insights into quality findings as part of quality investigations Drive and/or be a part of quality programs related to suppliers, clients, etc Proactively monitor and track internal data and statistics to identify and troubleshoot unusual spikes/dip in traffic at the supplier, client and/or user level Contribute by sharing inputs towards development of new tools and products Update product and internal documentation regularly Explore avenues, plan and ideate to improve the overall quality function 2-3 years’ minimum experience in the Market Research service industry preferred Enterprising, curious and enthusiastic to learn new tools and processes Data Analysis: able to spot patterns and irregularities within data sets of different sizes Making Order out of Chaos: Highly organized and proactive, you are good at keeping on top of your work by tracking and progressing many different tasks at once in a fast-paced, busy environment. Have a commercial mindset to understand the impact of actions Team player with the ability to communicate clearly and build strong and trustworthy relationships with different stakeholders Proficiency in written and oral communication in English Te