Application Administrator

About the role The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customizing key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams, this position will assist their businesses by acting as a remote administrator on a day-to-day basis. This position will work with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will also directly help customers automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time. What you'll be doing Maintaining high proficiency in Atlassian and Adaptavist toolsets, contributing to team knowledge sharing and adhering to best practices Onboard and become familiar with customer applications Monitoring and responding to customer requests on the Adaptavist service desk Answering customer questions about how to best use the Atlassian applications in their business Creating projects, configuring permissions and workflows and other solutions at the request of the customer Working on multiple administrative activities according to agreed upon customer priorities Communicating with the customer and other team members to understand and deliver configuration solutions Solving issues and providing best practice recommendations to the customer Recording your work and time Following security protocols that the customer may establish What we're looking for Experience administering the Atlassian toolset, in particular, Jira and Confluence Ability to demonstrate experience in consulting and user support Experience customizing Atlassian software through the use of workflows and add-ons, for example Scrip