Application Support Analyst / L2 Technical Support Engineer (RSNT11082026)

About Us Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle , we prioritise trust, value, and sustainability in every staffing solution we provide. About the Role We are looking for a highly analytical, proactive, and technically skilled Application Support Analyst / L2 Technical Support Engineer to join our client's technology team within the railway technology and signalling industry. The company develops and supports technology solutions that improve the operational delivery of rail services, including traffic management systems, simulation and training systems, digital platforms, and other business-critical applications. The role will support the implementation, monitoring, maintenance, and ongoing operation of these systems to help ensure reliable and effective service delivery. The ideal candidate has a strong Level 2 Application or Technical Support background, with hands-on experience across Linux and Windows environments, networking, infrastructure, and application troubleshooting. You will be comfortable investigating complex technical issues, analysing system logs, working with monitoring and ITSM tools, and collaborating with both technical teams and customers to resolve incidents effectively. Rail industry experience is not required. Experience supporting business-critical applications, systems, or technology environments where reliability and service continuity are important will be highly relevant. This is a remote role supporting business-critical systems and will require the ability to work independently within a structured 4-on, 4-off overnight shift environment. Key Responsibilities Application Monitoring & Incident Response Monitor internally developed applications, infrastructure, and customer environments for system health