Applications Support Specialist

Responsibilities Peraton is seeking an Applications Support Specialist to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications and services globally. The Applications Support Specialist will be a member of the Applications Support team, responsible for providing support services related to the installation and deployment of CA applications. Activities include troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring. The team focuses on reducing operational down time during both scheduled and unscheduled maintenance by accelerating the deployment of approved changes, fixes, and updates. Core Work Schedule: Monday – Friday, 7:00 AM ET – 4:00 PM ET (Flexible). Location: This position is fully remote; however, candidates must reside in the Washington, DC, Metropolitan Area (DMV) to accommodate occasional onsite meetings, training, or customer support activities at the Washington, DC, customer location or the Peraton office in Sterling, VA. The number of days the Support Specialist works on-site in Washington, DC, or Sterling, VA, is subject to change based on government/program requirements (for example, surge support might require the individual to be in the office five days per week). Roles and Responsibilities Collaborate with the EIO Database and Infrastructure teams, other contractor teams and partner organizations to establish and maintain CA systems. Perform root cause analysis and document all existing and potential problems and outages, along with corrective actions. Ensure that all problems/incidents are logged into the Ticket Management System and properly managed. Participate in planning meetings to execute proactive system upgrades and new technol