Applications & Workplace Specialist

Provide technical support and coordinate IT services for laboratory and R&D environments, including workplace systems, scientific applications and kiosk solutions. The role combines hands-on support with service coordination, SLA tracking and participation in technology transformation initiatives. Responsibilities: Deliver technical support for laboratory applications, R&D workstations and kiosk PCs; Manage requests for hardware, software and user account creation; Install, configure and update applications across their lifecycle; Support software deployment and application packaging activities; Coordinate setup and delivery of new laboratory and kiosk devices; Monitor and resolve incidents and service requests in line with SLA targets; Maintain inventory data in CMDB/Helix and Active Directory; Support account administration and periodic access reviews; Track software licensing usage and support procurement processes; Contribute to Windows 10 to Windows 11 migration activities; Monitor service KPIs and support continuous improvement initiatives; Collaborate with users, technical teams, vendors and stakeholders. 3–5 years of experience in IT Support, Workplace or End-User Computing; Experience supporting laboratory, scientific or R&D environments; Strong knowledge of Windows environments and application support; Experience with Active Directory and ITSM or CMDB tools; Understanding of infrastructure, networks and software deployment; Experience in system migration projects; Strong problem-solving and organizational skills; Ability to work independently and collaboratively; Professional proficiency in English. Additional Valued Experience Laboratory applications such as ACD/Labs, OpenLab or ChemStation; LIMS, ELN or similar scientific systems; BMC Helix or equivalent tools; SCCM, MECM, Intune or similar deployment platforms; Software asset and licensing management; Experience in life sciences, pharmaceutical or industrial environments; French language. Inetum is a gl