AR Collections Associate

OUR MISSION AND PERFORMANCE EXPECTATIONS The MENTOR Network is a mission-based organization dedicated to providing high quality services to those we serve. Therefore, to deliver on our mission, The Network expects every employee to perform his or her job first and foremost in accordance with the Company’s mission. SUMMARY The AR Collections Associate is responsible for following up in a timely fashion on claims that have been paid incorrectly or have not paid at all. They are responsible for communicating with the field and their supervisor any issues preventing a claim from being sent to the payer. They are also responsible for sending claims to the payer in a timely and accurate manner. ESSENTIAL JOB FUNCTIONS To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below: Reviews and works denials in workflow system daily Reviews and works denials in payer portal and/or clearinghouse portal daily Reviews and works in DWF for tasks with follow-up dates that are set to expire on that day Reviews and works in DWF for tasks without a payer response once past 30 days from billing Follows-up with Field on updates to items assigned to them that are past follow-up date Updates DWF with clear concise notes as claims are worked Notifies Field of denials that require their attention Notifies biller when claims can be electronically rebilled Sends out paper or complete web portal billing once any necessary corrections have been made Communicates with Field Finance and SSC Management on issues with collections Reviews unapplied cash log for any items that can be applied and work with cash team to resolve Works credit balances on the aging and overpayment account and follow the credit balance procedure for resolution Completes necessary forms and provides appropriate support for: o. Refunds p. Cash move q. Sales adjustments r. Transfer of Liability Ensures internal control compliance with all assigned areas and other