Assistant Facility Manager / Product Support Specialist

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Facility Manager / Product Support Associate – JLL What this job involves: The Assistant Facility Manager / Product Support Associate serves as a critical liaison between clients, account teams, and service providers to deliver exceptional facilities services. In this dynamic role, you'll ensure seamless resolution of issues while maintaining the highest standards of customer service. You'll orchestrate daily operations, drive client satisfaction initiatives, and lead performance improvements that directly contribute to JLL 's commitment to operational excellence. This position offers the opportunity to build meaningful client relationships while managing diverse teams and complex projects in a fast-paced environment. What your day-to-day will look like: Monitor and supervise daily call center operations, receiving and coordinating maintenance repair calls including scheduling, follow-up, quote preparation, and post-service activities Review and prioritize open work orders based on age, status, and urgency; ensure 95% of all assigned work orders are actioned promptly Communicate with clients daily via phone, email, and various system platforms to maintain superior relationships and ensure timely, satisfactory completion of work orders and special projects Train, mentor, and evaluate support center representatives, monitoring calls to improve quality, minimize errors, and guide team members through chall