Associate Customer Success Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner. Key Responsibilities: Being the trusted partner for the customer on use-case and product functionality Quarterbacking experiences by various cross-functional teams at Five9 , on behalf of the customer Apply an understanding of Five9 s products, services, and support processes Ensure the timely and successful delivery of our solutions according to customer needs and objectives Assist with high severity requests or issue escalations as needed Key Qualifications: Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred Ability to discuss, understand, and work within complex project and processes Proven ability to manage multiple projects at a time while paying strict attention to details Excellent listening, verbal and written communication skills Must be self-directed and self-motivated BA/BS degree or higher Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recrui