Associate I, Insurance Platforms

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: The Associate I, Insurance Platforms is a professional within the financial services industry with effective oral, written, and interpersonal communication skills. You have a desire to grow personally and professionally with an aptitude for advancement. You enjoy working effectively with your teammates and enjoy developing relationships with clients and customers by becoming a dedicated resource. WHAT YOU’LL DO: The Associate I, Insurance Platforms will be responsible for providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis to ensure successful outcomes when complexities arise. Representatives must deliver accurate and prompt resolution of any issues that arise, and relay necessary information to the customers, sales representatives, or client by both verbal and written communication. Answers incoming calls and completes outgoing calls as needed Calls include answering customer questions and providing comprehensive customer support Accurately and timely completion of service requests related to contract level transactions and providing confirmation of contract level information Researches and analyzes issues to ensure successful outcomes and or resolution Develops relationships with clients and customers by becoming a dedicated resource Ensures high quality and consisten