Associate II/III - Quality Audit - Insurance Platforms

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: You are a proactive and dependable professional who thrives in a collaborative, fast-paced environment and can effectively manage responsibilities and communications when needed. Detail-oriented and analytical, you are comfortable working with strict timelines while continuously building your expertise in the annuity domain, products, and operational processes WHAT YOU’LL DO Effectively Handle Internal and External Communication in the absence of the supervisor. Aid in processing critical transactions on a need basis. Help the supervisor in developing Team Strengths Help the supervisor in analyzing the process reports, and attending to client calls/ onshore counterparts Coach Team Members (new and existing basis requirements) Should be able to get the work done by showing teamwork attribute Ability to transfer knowledge to other team members Provide assistance in exceeding service standards Developing and maintaining a solid working knowledge of the Annuity domain, and of all products & processes Ability to work with strict timelines, and should be fine with non-rotating US shift timings. WHAT YOU’LL NEED Graduation in any stream, Commerce Graduate preferred. 5+ years of overall work experience in Insurance. 3+ years of working experience in Audit role in Insurance. Ability to spot fraudulent claims, handle exceptional situations, identify the red flags, and able to cross-check the pe