Associate Principal Consultant (Lead Design Strategist & Service Designer)

👋🏼We're Nagarro . We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Requirements Minimum 9 years of experience in Design Strategy, Service Design, Experience Design, or related disciplines. Proven experience leading design strategy initiatives across complex, multi-stakeholder, enterprise-scale programmes. Strong expertise in defining future-state service visions that balance user desirability, business viability, and delivery feasibility. Demonstrated experience creating design principles, experience frameworks, service visions, operating model recommendations, and strategic design artefacts. Ability to define programme-level measurement frameworks, business outcomes, service KPIs, and behavioural performance metrics. Experience establishing and governing design guardrails, decision criteria, and strategic frameworks throughout programme delivery. Deep expertise in end-to-end service design across digital and non-digital channels. Strong experience in service blueprinting, journey mapping, ecosystem mapping, service concept development, and prototyping. Proven capability to design both frontstage customer experiences and backstage operational processes, systems, roles, data flows, and governance structures. Ability to operate effectively across multiple levels of abstraction, from strategic vision setting to detailed service design execution. Strong grounding in qualitative and quantitative research methodologies and evidence-based decision making. Expertise in translating research findings into strategic insights, service opportunities, and organisational recommendations. Experience develo