Associate Product Usage Analyst (UK Remote)

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. The Associate Product Usage Analyst will support the research and investigation in tickets of the misuse of Turnitin products and take the appropriate action to validate and halt offending accounts and work with internal stakeholders to identify trends in investigated cases. Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products. Provide feedback around emerging trends in the misuse of Turnitin Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions. Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation. Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin. Work with Product usage specialist to provide Technical Support leadersh