Automotive Technical Helpdesk Specialist (German and English)

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world? We’re looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers. As an Automotive Technical Helpdesk Specialist, you’ll provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You’ll respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations. You will be responsible for the following: Provide technical support across various systems, focusing on diagnostics and root cause analysis. Resolve technical inquiries from Customer Dealers and internal teams. Guide dealers through repair processes and ensure accurate case documentation. Collaborate with dealer technicians and internal agents to resolve complex technical issues. Document cases and technical data in internal systems. Coordinate Field Engineer visits. Engage in training and product knowledge exchange. Collaborate with engineers, project managers, and de