Automotive Technical Specialist LvL2

MSX International supports leading automotive brands worldwide, helping to improve repair performance, customer satisfaction, and aftersales operations in more than 80 countries. Do you have a strong interest in automotive engineering, with a proactive, customer-oriented attitude and good communication skills in Dutch, French and English? Then we have a unique opportunity for you! We are now recruiting for the position of Automotive Technical Specialist LvL2 to be responsible for supporting retailers and independent workshops with diagnostic and repair support. The Technical Helpdesk Specialist has the role of identifying educational needs and fill competence gaps at retailers and escalating cases when needed. As part of a team of technical specialists, you are responsible for technical support for workshops in Dutch - speaking markets, enabling the best possible service to customers. What’s in it for you? The responsibilities provide a positive atmosphere to train and educate the people who will deliver support to customers, therefore this is a role for a passionate support agent to make a lasting difference through identifying training needs, building relationships, while keeping the customer in mind. This is an opportunity to be a valued team player, to share your technical expertise, develop your communication skills and make a difference! On a daily basis you will be: Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service; Following the repair process and monitoring success thereof, analysing and reporting on gaps and advising on how to fill them; Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs; Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support a