Automotive Technical Support Engineer – Italian Speaking

MSX has been a trusted partner to the world's leading vehicle manufacturers, retailers and mobility companies for more than 30 years. With over 5,000 people in 80+ countries, we help our clients run smarter operations and deliver better experiences to their customers — combining deep automotive expertise with technology and a genuine passion for problem-solving. Do you love solving automotive technical puzzles? Join our growing multilingual Technical Assistance team in Budapest and become the go-to technical expert for Italian dealerships and workshops, helping them diagnose and resolve vehicle issues fast. Provide first-line technical support and diagnostics to Italian-market dealers and workshops. Investigate technical cases (electrical, mechanical, HV/EV) and guide technicians through repair processes. Document and manage cases through the ticketing system, escalating complex issues when needed. Collaborate with Level 2 engineers and international colleagues to share knowledge and improve resolution times. Take part in ongoing technical and product training, including EV/HV topics. You will do best in this role, if you have: Fluent/professional Italian (written and spoken) and strong professional English. No automotive background yet? That's fine. We're happy to consider profiles with genuine passion and curiosity for cars and technology, willingness to learn (full technical training is provided). Hands-on experience: workshop, dealership or automotive diagnostics background. Comfortable using diagnostic tools and ticketing systems . An analytical, self-sufficient mindset and the ability to work well under pressure. A technical degree or EV/HV certification (e.g. HV EV Specialist, IMI Level 4) is an advantage but not mandatory. Why join us Relocation package to Budapest for you and your move. Flexible hybrid working model. Laptop, monitors and full home-office equipment provided. Structured career path from Level 1 to Level 2 and Senior Technical roles. OEM-led t