AV Support Engineer

Launch Your Career with Cook Systems Since 1990, Cook Systems —a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! COOK SYSTEMS has an immediate need for an AV Support Engineer AV Support Engineer Memphis, TN (onsite/Hybrid-3 days per week) 6 months plus Provides operational support for Audio-Visual (AV) systems used across conference rooms, meeting spaces, events, and business functions. Responsible for maintaining, troubleshooting, and supporting AV hardware, software, and integrated technologies to ensure reliable service and an excellent user experience. Supports AV lifecycle management through equipment tracking, refresh planning, standards documentation, and historical reporting. ESSENTIAL JOB FUNCTIONS: Provide Tier 2/3 support for AV incidents, service requests, and system issues. Monitor, maintain, and troubleshoot AV equipment, control systems, conferencing technologies, and integrated solutions. Install, configure, and support AV hardware, software, and peripheral devices. Support conference rooms, meeting spaces, executive events, and special technology requests. Perform software, firmware, and system updates in accordance with established maintenance schedules. Assist with AV system deployments, upgrades, migrations, and hardware refresh initiatives. Maintain AV asset inventory, technology standards, room profiles, and lifecycle documentat