Behavioral Health Appointment Setter

Job Title: Behavioral Health Appointment Setter Position Type: Full-Time Work Hours: Monday – Friday: 10:00 AM – 8:00 PM CDT Saturday: 10:00 AM – 4:00 PM CDT Salary: $5-$7 per hour (depending on experience) Workplace: Remote Preferred Candidate Location: Philippines, Latin America About the Role Our client is looking for a Behavioral Health Appointment Setter whose primary responsibility is to fill provider schedules through outbound patient outreach. This is not a general Virtual Assistant role. The practice is currently 40–50 patients short of its weekly scheduling goals, making this role critical to the clinic's growth and provider productivity. The ideal candidate thrives in a metrics-driven environment, enjoys speaking with patients, and has the confidence to guide conversations that result in booked appointments. We're looking for someone with experience in behavioral health , a strong sales or appointment-setting background , and the ability to overcome objections while building rapport with patients. Success in this role is measured by appointment conversions, provider schedule utilization, and achieving weekly scheduling KPIs. Key Responsibilities Make high-volume outbound calls to prospective, existing, and inactive patients to schedule behavioral health appointments. Convert inquiries and patient leads into confirmed appointments to maximize provider schedules. Meet daily and weekly appointment-setting KPIs and conversion goals. Re-engage inactive patients and follow up with no-shows, referrals, and missed opportunities. Handle patient objections professionally and confidently encourage appointment scheduling. Respond promptly to new patient inquiries and maintain consistent follow-up communication. Accurately document all patient interactions, call outcomes, and appointment details within the EMR. Coordinate with providers and the internal team to optimize appointment availability. Participate in daily team meetings and provide updates on scheduling perf