Bilingual Care Mgmt. Support Assistant

Become a part of our caring community This is a remote position working with members who speak English and also members who speak Spanish. You must be fluent in both English and Spanish for this position. PLEASE SUBMIT YOUR RESUME IN ENGLISH As a Bilingual Care Management Support Assistant, you will help members take the next step toward better health and well-being. You will do this by connecting with them over the phone, completing important non-clinical assessments, identifying barriers to care, and helping them access resources and benefits. We are looking for people who show compassion and document customer issues in detail, can work in a call center environment, and motivate themselves through work that directly supports members and care teams. The assigned shift will be 11:30 AM–8:00 PM Eastern Standard Time What You Will Do Engage members by phone to encourage participation in care management programs. Complete required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up. Assist members who need support scheduling doctor’s appointments or connecting with appropriate care resources. Identify and help address barriers to preventive screenings, benefits, and health-related services so members can close gaps in care. Support members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being. Manage both inbound and outbound calls in an auto-dialer environment while documenting member information. What Success Looks Like You create a positive member experience by treating each interaction with respect, patience, and professionalism You demonstrate compassion, integrity, and sound judgment when supporting members with sensitive health-related needs You listen to understand member needs, ask appropriate follow-up questions, and solve problems within established guidelines You stay up to date with department guidelines and apply training, tools, and pr