Bilingual Customer Success Architect – Microsoft 365 & AI

About Blueprint Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology. Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams. At Blueprint , you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build. Bring your perspective. Raise the standard. Build what matters. About the Role As a Microsoft 365 Copilot Solutions Architect , you’ll serve as a customer-facing technical advisor specializing in generative AI, workplace productivity, and agentic solutions. You’ll help enterprise customers identify valuable AI use cases, deploy secure and governed solutions, and progress from foundational functionality to advanced adoption that delivers measurable business value. You’ll work across customers, implementation partners, account stakeholders, and technical delivery teams to accelerate deployment, resolve adoption barriers, and support organizational change. This role combines hands-on technical expertise with customer education, executive communication, and adoption strategy. What You'll Do Drive sustained adoption of enterprise AI assistants, collaboration tools, and AI agents through structured customer success and change-management plans. Advise customers and partners on designing, deploying, customizing, and operationalizing AI-powered workplace solutions. Help customers identify, prioritize, and implement AI and agentic use cases aligned with bus