Bilingual Customer Support Representative, BMO Insurance

Application Deadline: 08/24/2026 Address: VIRTUAL(R)59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Customer Shared Services #bmoinsurance At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative , you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience. Key Responsibilities: Engage with BMO bank clients through inbound and outbound channels to support group insurance products. Provide general information on group insurance products and guide clients to appropriate online resources and tools. Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process. Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience. Meet and exceed performance metrics, including call handling, client experience, and service quality standards. Utilize internal systems and tools to track interactions and support client follow-ups as needed. Identify opportunities to enhance the client experience through effective communication and service. Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity. Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided. Ensure accurate documentation of all client interactions in accordance with compliance standards and aud