Bilingual Individual Disability Senior Case Manager

We are currently seeking a Bilingual Disability Senior Case Manager for a client based across Canada. Product lines are Individual Disability and Life Waiver of Premium. The successful candidate must be able and willing to work in a team environment and be motivated to maintain exemplary customer service to our clients. Responsibilities: Establish and maintain superior customer service to policyholders, agents, marketing centers. Manage ongoing claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas. Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits. Make decisions on claim benefit eligibility determination and communication decisions to stakeholders. Document the claim file to ensure an accurate record of events that transpire in the claim handling. Obtain proper file information and review with policy provisions to verify eligibility. Accurately maintain claim records on system to ensure accuracy of reserve calculations. Qualifications: University degree in any discipline or equivalent experience 2–3+ years of experience in claims adjudication, ideally in disability claims. Strong customer service orientation with solid negotiation skills. Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint). Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. Excellent interpersonal skills, with strong oral and written communication skills to interact with internal and external clients, service providers, brokers, physicians, employees, hospitals, investigators, and lawyers. Working knowledge of government legislation and legal precedents, the Insurance Act and/or the Civil Code of Québec an asset. Strong working knowl