Bilingual Medical Customer Service Representative (English & Spanish)

Bilingual Patient Support Representative (English/Spanish) – Remote | LATAM Position Type: Full-Time, Remote Contractor Location: LATAM Working Hours: U.S. Eastern Time (EST) About the Role We’re hiring a Bilingual Patient Support Representative to provide compassionate, professional, and timely support to patients across the United States. This is a highly patient-facing role where you’ll handle inbound calls, appointment scheduling, patient inquiries, follow-ups, and documentation in both English and Spanish. We’re looking for someone who can build trust quickly over the phone while staying organized and accurate across multiple systems. You should be comfortable following structured processes without sounding scripted or impersonal. If you have experience in customer service, healthcare support, medical scheduling, patient coordination, or other phone-based roles and genuinely enjoy helping people, this could be a strong fit. What You’ll Own Patient Support & Communication Handle patient communication through: Phone SMS Email Respond to new patient inquiries promptly and professionally. Guide patients through consultation and scheduling processes. Communicate fluently in both English and Spanish. Answer questions and address concerns with empathy and professionalism. Follow established call flows while keeping conversations natural and engaging. Build trust and rapport with patients during every interaction. Appointment Scheduling & Follow-Up Schedule consultations and appointments accurately. Collect and verify patient intake information. Track pending inquiries and follow-ups. Ensure no patient request or inquiry is overlooked. Coordinate with clinics and providers to support smooth scheduling. Keep patients informed about next steps throughout the process. Documentation & Systems Management Accurately document patient interactions and outcomes. Maintain detailed and organized notes within company systems. Update patient information promptly and accurately. Wor