Bilingual Members & Providers Call Center Agent- CA- Remote (Any city, CA, US, 9

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information. Your role in our mission Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel. Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). Documents call in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation. Interfaces with team personnel, management, and customers in reference to customer service issues. Conducts outbound calls to members in response to customer direction or other business needs. What we're looking for High school diploma or G.E.D. 6 months minimum, prefer on more years of customer service or other telephone experience. Dental experience preferred Bilingual (Spanish/English) required Experience working with organizational functions and personnel. Experience working with computer software and telephone technology and skilled in the use of help desk software. Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities. What you should expect in this role Business and analytical critical thinking skills. Communication skills both w