Bilingual Technical and Industrial Projects Lead – Operations

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Reporting to the Operations Manager, the incumbent shall be responsible for the coordination and the proper execution of activities, as well as client satisfaction.The incumbent shall perform various tasks related to the coordination of daily and weekly activities, such as reviewing the mandate, action planning, assigning tasks, maintaining business relations with clients, suppliers and/or subcontractors, reviewing reports and other related tasks such as writing emails, letters, reports, preparing inspection certificates and shipping parcels. Perform tasks specified by his/her manager; Will be the first line of communication with clients and/or suppliers to obtain information required for carrying out the work and fully understand the scope of work requested; Identify and analyse client needs and review technical specifications; Complete applications for creating new customer accounts/information; Data entry in KAES for all the steps of daily activities. In collaboration with the coordinator, issue tenders for services, when needed; In collaboration with the coordinator, plan and prepare work to be carried out (assignment, documents, equipment); In collaboration with the coordinator, coordinate actions with the client and/or supplier with regards to specific schedules; Ensure forms needed to complete the assignments are duly completed; Review purchase orders to ensure compliance with the proposal and mandate; Ensure the availability of all equipment and assist the Manager to make sure of calibration validity needed to carry out the work; Interact with clients regularly in order to ensure proper communications and a smooth workflow; Follow up with team member