Billing & Compliance Support - Virtual Assistant

This is a remote position. Rockstar is hiring a full-time Billing & Compliance Support Virtual Assistant on behalf of a pediatric therapy practice offering PT, OT, and SLP services. Billing is the biggest pain point this role exists to solve. The practice's EMR automates a good amount of billing, but claims that don't resolve automatically, denials, and follow-ups are falling through the cracks and pulling admin staff away from other work. This VA will work claims, call insurance companies directly, and keep the billing cycle moving without things backing up. Beyond billing, this role owns compliance tracking that's currently slipping: keeping plans of care, prescriptions, and referrals current so nothing expires unnoticed, and pulling business metrics out of the EMR into the practice's reporting system on a consistent weekly and monthly basis. This is a proactive, detail-first role, not one where someone waits to be told what to do. The right person builds the daily list of what needs attention before being asked. About the Client This pediatric therapy practice is built around the mission of strengthening communities through expert, collaborative therapy, helping every family get the support they need to thrive and belong. Their core values center on treating every child with the compassion of family, integrating joy and play into learning, staying curious to understand each child's unique strengths, and holding to ethical, evidence-based care. The practice is growing, both in patient volume and provider headcount, and is working to build out more consistent systems and processes to support that growth without burning out its admin team. Key Responsibilities Billing & Claims (Primary Focus) Work claims and follow up on unpaid or denied claims Call insurance companies directly to resolve billing issues Review and appeal denied claims as needed Resolve billing discrepancies and ensure compliance with coding and billing regulations Generate billing reports for manage