Business Administration Support - Ops - AU

Customer Service Quality ● Answer enquiries when required by clarifying desired information; researching, locating, and providing information, completing transactions and forwarding requests. ● Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems. ● Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve enquiries. ● First point of customer contact for general enquiries via live and non-live contact. ● Use questioning and listening skills that support effective telephone communication. ● Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds and interruptions. ● Apply the elements of building positive rapport with different types of customers over the telephone. ● Apply the proper telephone etiquette to satisfy various customer situations and effectively use appropriate actions to control a telephone call. ● Manage high volume of telephone calls and provide response to all maintaining high quality of services and performance standards. ● Build and maintain business relationships with customers by providing prompt and accurate service so as to promote customer loyalty. ● Perform troubleshoot on all customer service issues and schedule all field service calls as required. ● Maintain and document into customer database and systems and CRM applications by entering information relating to all customer interactions. ● Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframes. Business Administration Support ● Insert customer, employee and account into data systems by inputting text based and numerical information from source documents within required time limits. ● Compile and sort info