Business Analyst

About LJI Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines. Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships. Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide. Our Impact: 400+ million members connected through our platform. Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide. Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!! Explore more about us at www.lji.io . The Opportunity: If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Business Analyst in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers. What will you Do: A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll: Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs). Develop comprehensive business cases and market feasibility analyses. Provide expert guidance on customer loyalty strategies, recommend