Business Banking Specialist

Position Title Business Banking Specialist Location Work From Home MI, MI 48098 Job Summary The Business Banking Specialist is a critical client-facing role within Flagstar's Business Banking division, responsible for client onboarding, ongoing servicing, and operational support for business clients within the $10M–$50M annual revenue segment. This role operates within a collaborative pod structure alongside a Business Development Officer (BDO) and Relationship Manager (RM), ensuring clients receive a seamless, high-quality banking experience from day one. The BBS serves as the operational backbone of the pod—coordinating across internal teams to deliver exceptional service, resolve client needs efficiently, and support the overall health and growth of the portfolio. Job Responsibilities: JOB RESPONSIBILITIES Client Onboarding & Account Setup Lead the end-to-end client onboarding process for newly acquired business banking relationships Coordinate account opening documentation, KYC/BSA requirements, and system setup across internal departments Ensure a smooth transition from the Business Development Officer/Relationship Manager to active client status Serve as the primary point of contact for new clients during the onboarding period, setting expectations and providing guidance on available products and services Conduct onboarding calls and welcome communications to establish a strong initial client experience Ongoing Client Servicing & Support Serve as the day-to-day operational contact for assigned business banking clients, resolving inquiries and service requests with urgency and professionalism Manage routine client needs including account maintenance, online banking support, and product inquiries Proactively communicate with clients regarding account updates, product enhancements, and service changes Identify and escalate complex client issues to the BDO/RM or appropriate internal teams for resolution Monitor client satisfaction and flag potential attrition risk