Business Process Specialist

This position will help Propertyse take messy, undocumented business operations and turn them into clear, repeatable systems. In this role you will work to capture the knowledge that is stuck in an owner’s head, a manager’s head, or scattered across Slack, email, software systems, and random spreadsheets. With that, you will help build the operating structure that allows work to be delegated, trained, measured, improved, and eventually supported by automation or AI where it actually makes sense. Process Discovery, Mapping & SOP Development Lead structured discovery with customers and internal team members to understand how work is actually getting done today. Identify where the business is relying too much on memory, heroics, tribal knowledge, or one person “just knowing what to do.” Turn customer conversations, screen recordings, examples, team notes, and system walkthroughs into clear process maps and SOPs. Document workflows in a way that a real team member can follow without needing constant clarification. Create checklists, escalation rules, decision points, handoff steps, QA checkpoints, and training materials. Review current workflows and recommend better ways to structure the work. Customer Onboarding Support Help define what has been completed, what still needs work, and what cannot move forward until the customer makes a decision. Create clean handoff materials so customer success, operations, and support teams do not lose context after onboarding. Property Management Operations Work across common property management workflows, including maintenance coordination, tenant communication, owner communication, leasing support, collections, invoicing, reporting, vendor coordination, and task follow-up. Help standardize how work moves through property management software, inboxes, task systems, and internal teams. Review whether team members are following documented processes and where the SOP does not match reality. Identify gaps between what was promised, what