Business System Analyst - Customer Support/CX platform

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship Sydney campus is uniquely Canva - an extension of our Surry Hills neighbourhood. It’s a thoughtfully designed space with plenty of room to collaborate, focus, and connect. This role is based in Sydney, and we’re looking for someone who calls it home. Our hybrid way of working gives you the flexibility to work remotely, and to come together on campus for meaningful in-person collaboration and connection when it matters most. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At the moment, this role is focused on: Design and build solutions that matter Take real business problems and turn them into working technical SaaS solutions Configure and customise our third-party customer support tools to meet Canva’s needs Create clear documentation that helps everyone understand how our systems work Be the bridge between technology and people Partner with support teams to understand what they need to succeed Explain technical concepts in simple, friendly language Build strong relationships across the organisation Own your systems and projects from start to finish Lead projects that drive new features and improvements Implement systems and manage their lifecycle Monitor system health and solve issues before they impact our teams Work with vendors to get the best outcomes Manage relationships with our CX platform providers Participate in business reviews and imp