Business Systems Analyst – Cloud Commerce & SaaS (remote in Poland)

Role Summary Mirantis is seeking a Marketplace Operations Analyst to own the technical health, listing administration, and operational execution across our cloud digital channels - including AWS Marketplace, Azure Marketplace, and our Direct Webstore. Sitting within Business Applications, you will manage enterprise B2B private offers, streamline catalog updates, drive Jira delivery sprints, and optimise system data flows into NetSuite ERP. Note: This is an enterprise B2B SaaS and cloud infrastructure position—not a B2C retail role. Marketplace & Channel Operations Own the operational health, listing accuracy, and catalog completeness across the Mirantis Webstore, AWS Marketplace, and Azure Marketplace. Coordinate product onboarding, updates, and deprecations: pricing, SKUs, license entitlements, descriptions, and media assets. Manage enterprise B2B Private Offer workflows (AWS/Azure) end-to-end: initiation, approval, fulfilment, and post-sale handoff to Customer Success. Liaise with AWS and Azure partner teams on listing certifications, SaaS metering integrations, and marketplace co-sell program requirements. Agile Delivery & Operations Maintain a consolidated operational tracker (Jira) across all active digital commerce initiatives, integrations, and process improvements. Drive sprint planning, async standups, and delivery cadences; surface blockers early with clear context and proposed resolutions. Maintain RAID logs, decision records, and stakeholder updates throughout project lifecycles. Coordinate User Acceptance Testing (UAT): define test scenarios, assign testers, consolidate results, and own release sign-offs. Drive process automation with an AI-first mindset—identify repetitive operational workflows and lead their automation using tools like Claude Enterprise. Systems & Business Analysis Elicit, document, and validate functional requirements for digital commerce initiatives: listing updates, checkout logic, entitlement rules, pricing structures, and API cha