Business Systems Analyst

Position Summary The Business Systems Analyst (BSA) serves as a key liaison between business stakeholders and technology teams, driving the analysis, design, implementation, and continuous improvement of systems and processes that support Penn Foster Group's mission of providing accessible, high-quality education and workforce development solutions. This role partners with departments across Student Services, Admissions, Academic Operations, Finance, Marketing, Workforce Development, and Technology to identify business needs, optimize processes, and deliver scalable technology solutions. The BSA translates business requirements into functional specifications, supports system enhancements, and helps ensure enterprise applications—including Student Information Systems (SIS), Learning Management Systems (LMS), Financial Services, Data Platforms, and integrated platforms - effectively support organizational goals and student success outcomes. Key Responsibilities Business Analysis & Stakeholder Engagement Partner with business leaders and subject matter experts to understand operational challenges, strategic objectives, and system needs. Facilitate requirements gathering sessions, workshops, process reviews, and stakeholder interviews. Elicit, analyze, document, and validate business, functional, and non-functional requirements. Serve as a trusted advisor to stakeholders by recommending process and technology improvements. Build strong relationships across business units to ensure alignment and successful solution adoption. Act as the ‘Tip of the Spear’ by working with stakeholders to understand the problem statement, business impact, scope and success criteria before pulling in the Technical Leads for level of effort. Facilitate weekly stakeholder and business domain prioritization sessions for projects and ad hoc requests, ensuring alignment with company Bets. Push back when requests are unclear or lack a well-defined business need and impact. Understand when Ad Hoc r