Call Center Representative - Roadside Assistance

Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months Weekend Shift Differential: earn an additional 10% = $20.74 per hour Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided) Tenure-Based Growth: scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure Advancement Opportunities What You Will Do: Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately. Maintain a compassionate and composed demeanor, especially during high-intensity calls. Relay critical information to the internal and external teams to expedite the dispatching process. Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Work-From-Home Requirements: Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same